As soon as payment for your order has been processed, an order confirmation will be sent to the email address linked to your account.
Once payment is processed, we let each seller know they have sold their item and should ship their item to you as soon as possible.
If you have purchased items from more than one seller, the items will most likely be sent at different times.
We ask sellers to update the order with the tracking information, so you can keep an eye on the delivery. We'll drop you an email as soon as we have any updates.
Items need to be posted within 72-hours of payment being processed, otherwise the order will be cancelled. Both you and the seller will receive an email if this happens.
If your order includes an item which is "Managed by Hewi", this will be shipped to you directly by the Hewi team. You'll still get an email from us when the items are on their way to you.
The easiest way to keep track of you order is by logging into your account and going to the 'Orders' section.
Sellers only receive payment once you have confirmed receipt of the item.