Congratulations on your sale!
If you receive a notification that a someone has bought an item you are selling, you should dispatch it within 72 hours.
No matter what the item, we recommend you clean the item before shipping it. Clothing should be dry-cleaned, shoes shouldn't carry any dirt and jewellery should sparkle.
Package your item securely with sustainable materials which will protect the item you are sending.
Don't forget to include any additional items, such as a dust bag or authenticity certificate. Consider sending a personal message to the buyer.
When you are happy that the package is complete, send it using tracked shipping.
When you have sent your item, go to your HEWI account and set the item as shipping, adding the tracking details as you do so. Without a legitimate tracking number we will not be able to pay sellers as this is our protection against dishonest buyers.
You may contact the buyer at this stage to let them know that the item is on its way, and pass on the tracking details.