Hewi operates a flexible returns policy for sellers, with the exception of professional sellers who are obliged to accept returns. In all cases where a return is accepted, the buyer will cover the cost of return shipping, unless an item has been listed incorrectly or misrepresented.
If you are a professional seller, you are required to accept returns by law.
At Hewi, we define a professional seller as an individual who sells more than 15 items a year.
If you are not a professional seller, it is at your discretion if you would like to accept returns.
Accepting returns can increase sales by 65%.
Even if you do not choose to accept returns, if an item is incorrectly listed, the buyer is entitled to a refund.