Providing tracking confirms successful delivery to your buyer, payment will be released to you 7 days (14 days for intercontinental shipping) after the shipping date.
If tracking shows the order was received by someone other than the buyer, payment may be delayed while we confirm with the buyer that their order has been received.
Professional sellers must comply with Hewi's 14 days returns policy, therefore payments will only be processed after this period.
For more information please consult our terms and conditions.
You may be paid earlier if the buyer marks the item as received in their account.
If your buyer informs us an item has not arrived, payment will be held until it has been received.
It is the seller's responsibility to contact the shipping service they have used to track down undelivered parcels.
If you have made five or fewer sales on Hewi, you will be paid via PayPal. Once you have made more than five sales, you will be given the option for payment by bank transfer. This is an online security procedure and as soon as sellers have been paid for their first five items, we will be happy to pay them via whichever method they prefer.
If you are unable to create a PayPal account, please contact firstname.lastname@example.org.
Sellers will be liable for all costs relating to payment transfers.